PRIVACY POLICY — KLUB KITCHEN 83 (POWERED BY ORDERUP)

This Privacy Policy explains how Klub Kitchen 83 (“we”, “us”, “our”) collects and uses your personal data when you use our online ordering website or mobile application (the “Service”), which is powered by OrderGuard LTD trading as OrderUp (“OrderGuard”, “OrderUp”).

By using the Service, you agree to this Privacy Policy.

1. Who is responsible for your data

Klub Kitchen 83 is the data controller.
OrderGuard LTD trading as OrderUp acts as a Data Processor,providing the technology platform.

Both parties process data in accordance with:

UK GDPR
Data Protection Act 2018

2. Information we collect

Personal Information

Name
Address
Email Address
Phone Number

Order Information

Food and drink ordered
Delivery or collection details
Special instructions

Payment Information

Payments are processed securely via Mollie.

We do not store full card details.

Technical Information

IP address
Browser and device type
Cookies and usage data

3. How we use your information

We use your information to:

Process and fulfil your order
Contact you regarding your order
Provide customer support
Improve our services and user experience
Meet legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

Contractual necessity – to process and deliver your order
Consent – where required (e.g. marketing, cookies)
Legal Obligation – compliance with laws and regulations
Legitimate interests – to operate and improve our business

5. Who We Share Your Data With

Your data may be shared with:

OrderGuard LTD trading(OrderUp platform provider)
Mollie(secure payment processing)
Delivery drivers and staff involved in fulfilling your order.
Regulatory authorities where required by law

We do not sell your data

6. Data Retention

We retain your personal data only for as long as necessary to:

Provide the service
Comply with legal, tax, and accounting obligations

After this period, data will be securely deleted or anonymised.

7. Your Rights

Under data protection laws, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise your rights, please contact Klub Kitchen 83 using the contact details provided on the Service.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

8. Cookies

We use cookies to operate and improve the Service. See our Cookie Policy for details.

9. Security

We take appropriate measures to protect your data.

10. Changes

We may update this policy from time to time.

11. Contact

For privacy questions, contact Klub Kitchen 83 using the contact details shown on the Service.